General

These Terms & Conditions apply to all services provided by Wonderland Creative, including Prop Hire, Event Styling and Bespoke Planning. 

A quotation outlining details of your requirements including pricing will be sent to you after an initial consultation. If you decide to go ahead with your booking then you will be asked to read and sign the Terms & Conditions and a deposit will be requested.

A deposit of 50% is required to secure all bookings and the remaining balance is to be paid 7 days prior to your event date unless agreed otherwise. Failure to pay on time may result in cancellation of your booking and forfeiture of the deposit.

Bookings are subject to availability and will only be confirmed once the Terms & Conditions have been signed and the deposit has been received. 

Prices are subject to change without notice, however confirmed bookings will not be affected. 

Please note that all event styling designs and mood boards created by Wonderland Creative are for inspiration purposes only. While we aim to bring the concept to life as closely as possible, the final event setup may differ slightly from the mood board due to availability, logistics, and creative interpretation. 

Prop Hire

Standard Prop Hire duration is 24-48 hours, unless otherwise agreed. 

We have a minimum hire spend of £200. 

Props must be returned by the agreed time and in the same condition as received. Late returns may incur additional charges of £25 an hour. 

A refundable security deposit of £150 is required for all hires. We aim to refund this within 48 hours, once all items have been checked and returned in an acceptable condition.

If a prop is damaged, lost or stolen, then you will be responsible for the full replacement cost of the item, which will deducted from the security deposit. If the cost of the repair/ replacement is more than the security deposit then you will be invoiced the remaining amount. 

Delivery and collection is free within a 20 mile radius of Wonderland Creative HQ which is based in Kings Hill, Kent. Any location outside of this will be charged at 50p per mile. If you opt to collect and return the props yourself, then you are responsible for safe transportation. 

Once props are delivered or collected, Wonderland Creative is not liable for any damage, injury or accidents related to their use. 

We ask that when hiring our props, that in the unfortunate event of bad weather, that all items be brought inside to avoid weather damage. If items are ruined due to poor weather conditions then you will be charged for any repair or replacement costs. 

Event Styling

Event Styling includes theme consultation, prop hire, backdrop set up, tablescaping and final decorative touches. 

Once styling is complete, no unauthorised adjustments should be made to the props or displays, unless otherwise agreed. Props used in styling must be returned in their original condition. 

If fresh flowers or consumables are requested then these will be non-refundable once ordered. 

We require a minimum of 2 hours to set up prior to your event time unless agreed otherwise. 

Once the event is finished we will then return to collect the props. All props hired remain the property of Wonderland Creative and are the responsibility of the hirer throughout the hire period. 

Bespoke Planning

Bespoke Planning includes concept development, theme design, venue sourcing, supplier sourcing and coordination, scheduling, styling, and on-the-day management.

As the client you are responsible for third-party supplier costs unless otherwise agreed. Wonderland Creative are not responsible for supplier performance, delays or cancellations. 

We ask that all clients provide timely responses to emails or requests for information, ensure accurate event information is shared with the planner, confirm all venue access, delivery and collection times and obtain any required permits or permissions (if applicable).

We will provide all services as outlined in the agreed proposal, liaise with suppliers on behalf of the client, manage styling, setup, and coordination as per the agreed scope, maintain professionalism, punctuality, and attention to detail throughout the planning process.

Cancellations 

Cancellations made by either the client or Wonderland Creative, must be made in writing. 

In the unfortunate event that you should need to cancel a service with Wonderland Creative, we ask that you provide at least 14 days notice. All deposits are non-refundable. 

If you cancel within 14 days you will be liable for 100% of the hire or event cost. 

If you cancel within 4 weeks you will be liable for 75% of the hire or event cost.

If you cancel within 8 weeks you will be liable for 50% of the hire or event cost, resulting in the loss of only the deposit. 

In the event of force majeure, we will offer a rescheduled date or a full refund. 

In the event of sickness and injury we will try our best to reschedule your event to another date free of charge. However, please note that consumables will not be refunded and external suppliers direct terms and conditions will apply. 

In the event that Wonderland Creative has to cancel your booking due to unforeseen circumstances, you will be refunded your deposit and final payment in full.

Liability and Insurance

Wonderland Creative is not liable for failures of third-party suppliers, delays or interruptions caused by the client or venue, or any injuries, accidents, or property damage caused by hired props or styling installations. 

Clients must ensure that props are used safely and appropriately, especially around children. 

The client is responsible for ensuring the venue has appropriate insurance coverage. Wonderland Creative holds public liability insurance for services provided directly.

Marketing

Wonderland Creative reserves the right to photograph the event setup and use images for marketing purposes (unless otherwise requested in writing). Photographs including children will not be used unless permission is given from the appropriate adult/ parent. 

Any concepts or designs presented remain the intellectual property of Wonderland Creative.